I have never try Supercuts before (and I WILL NEVER WILL!!!) so after knowing that they have non-ammonia hair colour products (INOA), I thought of giving it a try. But who knows, it ended up an unhappy experience for me. It will definitely be my FIRST and the LAST time I VISIT SUPERCUTS! Why? Let me share with you....
Maybe I went there on the wrong day or maybe I'm just a nobody. I'm very unhappy with the PRC girl who applied the colour on my hair. She was so rough and I was ouching all the way. When she applied the Goldwell ampoule, the liquid went into my eyes. I was already very pissed off with her roughness and now, her carelessness.
The hairstylist who is supposed to attend to me, her name is Yvonne, only come over once a while to see what's going on. I really feel neglected, she's not attending to me, until one of the hair stylist walk pass and saw that the colour on my root area are not what it's suppose to be!!! She went to Yvonne and whispered at her ears then Yvonne quickly come and take a look at my hair. Her facial experssion changed!
Damn, the PRC did something wrong to my hair. Yvonne then asked the PRC gal to follow her. Guess she told her off. When they return, Yvonne offered me a cup of Almond with Logan. Tsk! Tsk! I knew something is wrong. She said, "Sorry, I have to reapply to colour to your roots and she went saying on Ammonia-free products are like that take very long to be absorbed!" Excuses!!! Arghhhh.
Then I quickly ask her, "Then the protection soloution (which she advised me to apply to my scalp before applying the colour onto my roots to prevent allergy as I'm allergic. Everytime after colouring my hair, my scalp will be super itchy.) will go to waste????" And at this moment when she told me that she have to redo my roots, I have already completed the Goldwell 2 in 1 hair treatment which costs me $130!!! If she will to re-apply the colour on my hair it simply means that the ampoule (for hair protection which cost $15) and the hair treatment is of WASTE!!!! and her reply was, "Don't worry, I will apply them again."
But after re-applying the colour to my roots, she only spray some solution to my scalp that's it, and she called that RE-APPLY????
After she reapply the colour on my hair, she went to eat, I saw it from the mirror. Maybe the application was too long and it was and RE-APPLICATION, so after washing, the colour on my root (top of my head) is much more brighter than the rest, from my ear to the ends. I felt like an IDIOT! There are 2 tone!!! Then everytime other hair stylist walk pass me, they will look at my hair. So bloody obvious that it's ugly!!! And she claimed that it's not. My FOOT! Even Hubby commented that my hair look like SHIT! The colour of stools!!!
Then, it's time for hair cut, which I have to pay $42 for it (see the receipt). But she did not even CUT! She only trim. Initially, I wanted to change my current hairstyle, long hair into long bob but she claimed that my face will look very LONG and told me not to go for long bob then she asked me when did I do my rebonding, I told her in August this year and she said need not trim my hair too much otherwise, it will flare up and become frizzy! (Then don't charge me $42 when you did not even CUT my hair!!!). Even for my fringe, I told her I want to trim it slanted, but she only trim the higher part of it, the remaining of my fringe she didn't. How does she qualify to be in Supercuts? In the end, my fringe is long and short.
Then later on, she insist on using the iron to perm my hair. I showed her a reluctant face but she insisted that it will be gone after I wash my hair who doesn't know? DuH! I ended up looking like an Auntie when I leave the salon!!! *((*(*&#&&^$&
Although, she offered me a cup of almond longan and gave me a loreal gift pack, but all these do not ease the dissatisfaction I had at the salon. Thank God for letting me vent my frustrations here! I'm so unlucky. Sighzz... Like what Hubby said when he comforted me, you never try you won't know their standard! I felt so guilty towards Hubby and Junior whenever I saw the amount I spent at Supercuts. I could have just spend those money on them with toys and lots goodies than waste it just like that. Never ever step into Supercuts at Compass Point.
Another point I want to add, when I was reading up the forums of people sharing their unhappy experience at Supercuts, I totally agree with them but when they said about the manager/director who is good, I had my reserves because during my entire stay at the salon, she did not even smile at me. Being a manager, showing this kind of ethics of unfriendliness already tell you whether you should let them earn your hard earned money or not.
Seriously, I thought INOA is already ammonia-free, why do I still have to top up $28 for the colour to become ammonia free??? And this is my very first time, paying GST at hair salon! Gosh...
But, I do admit the ammonia-free really works. I didn't feel as itchy as before after colouring my hair.
The complimentary gift from Yvonne (to compensate)...
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